Hemşirelerin İletişim Becerileri ve Öfke Yönetimlerinin Belirlenmesi

Authors : Arzu Aydoğan, Birgül Özkan

Pages : 458-463

View : 40 | Download : 16

Publication Date : 2020-09-01

Article Type : Research

Abstract :Objective: It was conducted to determine communication skills scores and anger management points of nurses in this study.Materials and Methods: Conducted as descriptive, this research was performed in a Training and Research Hospital between March and June 2017. The sample of the research included 144 nurses working in the hospital and accepted to participate in the study between the specified date. The data were collected by means of socio-demographic data collection form, Communication Skills Inventory CSI and State Anger and Anger Expression Scale SAAES . The analysis of data was carried out in SPSS 22.0 package program.Results: When the score averages that nurses get from the scales are considered, communication total score averages were found as 161.74±13.71; mental sub-dimension score averages which are the sub-scales of CSI, as 55.81±5.99; emotional sub-dimension score averages as 52.72±5.34 and behavioral sub-dimension score averages as 53.20±4.98. Sub-dimension score averages of SAAES were found as follows: state anger score averages were 17.18±4.11; intrinsic anger score averages were14.54±2.92; extrinsic anger score averages were 13.50±2.98 and anger control score averages were 21.36±3.74
Keywords : Nurse, communication skills, anger