TOWARDS A BETTER COST AND QUALITY STRUCTURE THROUGH ORGANISATIONAL DEVELOPMENT INTERVENTIONS: A CASE STUDY

Authors : Meltem Yavuz

Pages : 265-274

Doi:10.30520/tjsosci.679802

View : 26 | Download : 12

Publication Date : 2020-02-28

Article Type : Research

Abstract :In order to overcome the challenges of dynamic business environments where fierce competition occurs, and to address the internal firm-level requirements (i.e. effectiveness and efficiency in operations and processes), firms need to change, thus they engage in Organisational Development (OD) interventions. This paper aims to explore the efforts of a family-owned carpet company to change its cost and quality structure through three OD interventions: (1) adapting a new wage and reward system, (2) establishing new manufacturing hubs for the weavers outside of their homes, (3) designing a training programme for the weavers. Findings of the case study bring a reasonable solution to the production-related problem of the SME.
Keywords : organisational development, case study, family-owned companies, occupational psychology, SMEs