THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT: A CASE STUDY

Authors : Mustafa Köseoğlu, Hilmi Zengin
Pages : 111-118
Doi:10.14783/maruoneri.708668
View : 25 | Download : 15
Publication Date : 1995-06-05
Article Type : Review
Abstract :This study consists of three manufacturing firrns operating in Turkey. To obtain information about Total Quality Management (TQM) practice, two multinational and one national manufacturing fırms of approximateiy the same size (in terms of employees) in different industries were seîected fo r the study. A structured interview was conducted to examine the implementation of TQM in the seîected organisations. This study reports the findings from three organisations which have introduced TQM.
Keywords : Implementation, Quality Management

ORIGINAL ARTICLE URL
VIEW PAPER (PDF)