- Erciyes Üniversitesi Fen Bilimleri Enstitüsü Dergisi
- Cilt: 39 Sayı: 3
- Categorization of Technical Debt in Software as a Service Applications
Categorization of Technical Debt in Software as a Service Applications
Authors : Özden Özcan Top, Yasemin Kuranel, Altan Koçyiğit
Pages : 446-462
View : 29 | Download : 62
Publication Date : 2023-12-31
Article Type : Research
Abstract :Technical debt (TD) refers to the outcomes of making poor decisions or choosing simpler solutions generally for the sake of faster code delivery. Eventually, TD is repaid and usually the long-term costs overweigh the short-term benefits. Therefore, proper identification and management of technical debt is crucial in any software development effort. Although the technical debt concept in the software domain has been extensively studied in the literature, there is a limited understanding of the indicators of TD in Software as a Service (SaaS) applications. Hence, this study investigates the indicators and major categories in organizations that provide support for SaaS applications to their customers. To this end, an exploratory case study has been conducted in a SaaS independent software vendor partner and consultancy company. Interviews have been conducted with nine employees in the company and an in-depth analysis of collected data have been carried out to identify the major technical debt categories specific to SaaS applications. The results revealed that TD categories and problems in traditional software applications are also valid for SaaS projects. There are also new categories of TD specific to SaaS. We identified 15 unique SaaS-specific technical debt categories associated with 23 relevant indicators. Additionally, we noted the presence of 81 generic software technical debt indicators, classified under 23 categories.Keywords : Teknik Borç, Hizmet Olarak Yazılım, Hizmet Olarak Yazılımda Teknik Borç, SaaS