- Ege Akademik Bakış Dergisi
- Vol: 8 Issue: 2
- THE EFFECT OF PERCEIVED SERVICE QUALITY ON SATISFACTION AND BEHAVIOURAL INTENTIONS: AN EMPIRICAL STU...
THE EFFECT OF PERCEIVED SERVICE QUALITY ON SATISFACTION AND BEHAVIOURAL INTENTIONS: AN EMPIRICAL STUDY ON SUPERMARKETS IN NIGDE
Authors : Esen Gürbüz, Arzum Büyükkeklik, Mutlu Yüksel Avcilar, Murat Toksari
Pages : 785-812
View : 22 | Download : 6
Publication Date : 2008-10-01
Article Type : Research
Abstract :Keywords : Hizmet Kalitesi, Hizmet Kalitesi Ölçüm Modelleri, SERVQUAL, Müşteri Tatmini, Davranışsal Niyet, Süpermarketlerde Hizmet Kalitesi, Yapısal Eşitlik Modeli