- BİLTÜRK Ekonomi ve İlişkili Çalışmalar Dergisi
- Vol: 2 Issue: 4
- Dimensions of Vehicle Quality: Scale Development Study
Dimensions of Vehicle Quality: Scale Development Study
Authors : Bülent YILDIZ, Ertuğrul ÇAVDAR
Pages : 500-522
Doi:10.47103/bilturk.773732
View : 9 | Download : 8
Publication Date : 2020-10-22
Article Type : Research
Abstract :The aim of this study was to develop a scale to evaluate vehicle quality (cars and light commercial vehicles). The study also compared owners’ assessment of the current status of their vehicles with the level of importance they assigned to the dimensions of vehicle quality. The sample consisted of 561 automobile owners. Data were collected using a questionnaire. Analysis revealed nine dimensions; reliability, user-friendliness, serviceability, performance, high-endness, aesthetics, perceived quality, comfort, and price. The gap between vehicle quality importance level and current vehicle status scores was greatest in the dimension "high-endness,” followed by serviceability, reliability, comfort, price, key features, user-friendliness, perceived quality, and "aesthetics.”Keywords : Vehicle quality, Qaulity Dimensions, Quality