- PressAcademia Procedia
- Vol: 7 Issue: 1
- CUSTOMER ENGAGEMENT’S ROLE OVER POSITIVE WORD-OF-MOUTH INTENTION: A STUDY ON SMARTPHONES SECTOR
CUSTOMER ENGAGEMENT’S ROLE OVER POSITIVE WORD-OF-MOUTH INTENTION: A STUDY ON SMARTPHONES SECTOR
Authors : Berker PANDİR, Ebru ENGİNKAYA
Pages : 150-154
Doi:10.17261/Pressacademia.2018.871
View : 7 | Download : 3
Publication Date : 2018-09-01
Article Type : Research
Abstract :Purpose- In this research, researchers have aimed to test relations and roles between customer engagement and positive word-of-mouth intention. Methodology- This research is a descriptive study and includes the scales of customer engagement and positive word-of-mouth intention which were translated into Turkish and also socio-economic, demographic questions and usage habits. By help of these scales, a survey was formed and applied as an online survey. Findings- It has been found that there is a significance correlation(Sig=0,00<0.05) between customer engagement and positive word-of-mouth of intention and the output Pearson Correlation Constant was 0.44. Additionally, there are significant differences in usage habits. Conclusion- It can be interpreted that there is a positive but weak correlation between customer engagement and positive word-of-mouth intention.Keywords : Customer engagement, positive word-of-mouth intention, smartphones sector, smartphone ownership habits, customer behaviors