- Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi
- Cilt: 26 Sayı: 50
- Benefiting from intercultural competence: A phenomenological research on tour guides
Benefiting from intercultural competence: A phenomenological research on tour guides
Authors : Hakan SEZEREL, Tuğçe ÖZOĞUL BALYALI, Özlem GÜZEL, Rüya EHTİYAR
Pages : 869-885
Doi:10.31795/baunsobed.1299958
View : 87 | Download : 63
Publication Date : 2023-12-31
Article Type : Research
Abstract :This paper explores the concept, dimensions, and causes of intercultural competencies from the perspective of tour guides. A phenomenological research approach was used to explore how tour guides\' intercultural competences emerge in intercultural experiences. Using purposive sampling, nine semi-structured interviews were conducted with senior tour guides with international experiences until saturation occurred. The data were analyzed using thematic content analysis. The findings suggest three dimensions, namely, cultural awareness & cognitive flexibility, cultural sensitivity and emotional flexibility, and cultural resourcefulness & behavioral flexibility are predominant in tour guides’ intercultural experiences. This study of exploring tour guides\' experiences is expected to provide a useful framework and contribute to a broader understanding of intercultural competence in tour guiding.Keywords : Kültürlerarası etkileşim, Kültürlerarası yeterlilik, Fenomenolojik araştırma, Tur rehberleri